CENCAL MECHANICAL HEATING & AIR INC. – PRIVACY POLICY
Last Updated [11/18/25]
Website: cencal.us
Company: Cencal Mechanical Heating & Air Inc.
Address: 1254 Lone Palm Ave., Modesto, CA 95351
Email: [email protected]
Quick Overview: How We Use Your Information
- We collect personal information (such as contact details, service information, and scheduling details) to deliver HVAC services, communicate with you, improve our website, and share relevant promotions.
- We use trusted partners including ServiceTitan, Contractor Commerce, Stripe, financing partners, Google, and Meta to operate our business and measure performance.
- We do not sell personal information for money. We may “share” personal information for cross-context behavioral advertising (such as Google Ads or Meta Pixel). California residents may opt out of “sharing.”
- You can manage cookies, opt out of marketing communications, and submit privacy requests at any time.
- Calls, website chats, and online interactions may be recorded for quality, training, and compliance. California requires consent from all parties, which we obtain where legally required.
1. Scope and Who We Are
This Privacy Policy describes how Cencal Mechanical Heating & Air Inc. (“Cencal,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your personal information when you:
- Visit our website
- Submit online forms or service requests
- Use our online estimator or product pages
- Interact with us through chat, phone, email, or SMS
- Schedule and complete HVAC services
- Receive marketing communications from us
This Policy applies to all customers and website users in California.
2. Information We Collect
A. Information You Provide Directly
- Name, phone number, email address, service address, mailing address
- Appointment requests, system details, uploaded images/documents
- Emails, chats, SMS, call recordings (with consent)
- Payments processed through Stripe (we do not store card details)
- Financing applications handled by partners under their own policies
B. Information Collected Automatically
- IP address, device identifiers, browser type, operating system
- Pages viewed, time spent, clicks and interactions
- Cookies from Google Analytics, Google Ads, Meta Pixel, ServiceTitan, Contractor Commerce
- Session replay technology for troubleshooting and support
C. Information from Service Providers
- ServiceTitan (scheduling, call tracking, chat)
- Contractor Commerce (online store/estimators)
- Stripe (payment confirmations)
- Financing providers
- Google and Meta (analytics/advertising data)
3. How We Use Personal Information
- To schedule, manage, and complete HVAC services
- To send reminders, confirmations, surveys, and updates
- To deliver SMS/email marketing with consent
- To improve website performance and user experience
- To enhance advertising campaigns
- To detect fraud or misuse
- To comply with legal obligations
4. How We Share Information
- We may share information with:
- ServiceTitan, Contractor Commerce, Stripe, financing providers
- Email/SMS delivery vendors
- Google and Meta for analytics/advertising
- Legal authorities if required
- Parties involved in mergers/acquisitions
- With your consent
We do not sell personal information for money.We may “share” data for advertising under CPRA.
5. Cookies and Tracking
- Non-essential cookies are blocked by default until you consent
- You may disable cookies in your browser
- We honor Global Privacy Control (GPC) signals
- We do not respond to Do Not Track (DNT), but we honor valid opt-out requests
6. Calls, Chats & CIPA Notice
- We may record calls and chats for training and compliance.
- California requires two-party consent. We will notify you before recording
7. Email & SMS Communications
- You may unsubscribe via email or reply STOP to SMS.
- Reply HELP for assistance.
8. Children's Privacy
- We do not knowingly collect information from children under 13.
9. Data Retention
- Service records retained up to 5 years
- Marketing/analytics data retained up to 2 years
- Longer retention possible for legal reasons
10. Security
- We use administrative, technical, and physical safeguards to protect information.
11. Your Choices
- Manage cookies via our cookie banner
- Unsubscribe from marketing emails
- Reply STOP to SMS
- Update information by contacting [email protected]
12. California Residents: Your Privacy Rights (CCPA/CPRA)
Rights include:
- Know, delete, correct personal information
- Opt-out of sharing
- Limit use of sensitive personal information (not currently collected)
- Non-discrimination protections
- Submit requests to [email protected] with “California Privacy Request” in the subject line.
13. Accessibility Statement
If you use assistive technology and cannot access this Policy, contact [email protected] or (209) 778-3447
14. Third-Party Links
External websites operate under their own policies.
15. Changes to This Policy
We may update this Policy periodically and will list a new “Last Updated” date.
16. Contact Us
Cencal Mechanical Heating & Air Inc.
1254 Lone Palm Ave., Modesto, CA 95351
Email: [email protected]